We appreciate your business and kindly ask you to follow our scheduling policies.
DEPOSIT
To book an appointment, the salon requires a $50 deposit via Zelle or Vagaro to confirm your reservation. To confirm all your appointments, a deposit of $50 is required for each appointment. Please note that appointments without a deposit may be removed from the booking system. Appointments without a deposit are not considered confirmed.
APPOINTMENT
Please note that a wait of up to 10 minutes may occur after your scheduled appointment time. For the client’s convenience, the salon offers Wi-Fi, a restroom, water, coffee, and tea. Clients may also request a phone charger from the front desk.
RESCHEDULING / CANCELLATION
If the client needs to reschedule or cancel their appointment, the salon requires notice within 24 hours of the scheduled service. If notice is given less than 24 hours before the scheduled service, the client’s initial deposit will be assumed by the business.
If the client decides to cancel or reschedule their appointment less than 24 hours before the visit, the salon reserves the right to charge the full cost of the booked service. Once the payment for the missed service has been received, the client will then be allowed to schedule their next appointment.
BEING LATE
If the client is more than 15 minutes late, the salon will not be able to extend the scheduled time. The duration of the booked service will be reduced by the amount of time that has passed since the original start. In this case, the salon won’t be able to provide a full service for the client.
If the client is more than 25 minutes late, the salon reserves the right to refuse service without refunding the deposit. In this case, the client’s appointment is marked as a no-show, and the salon will request payment for the full cost of the missed service.
NO-SHOW
If a client does not show up for a scheduled appointment and refuses to notify the business of a rescheduling or cancellation, they will be required to pay the full cost of the missed service. Once the payment for the missed service has been received, the client will then be allowed to schedule their next appointment.
PACKAGES
If a client misses a session from the prepaid service package, it implies automatic deduction of the session from the package. Please do not miss paid sessions from the package! Please note that by purchasing a package, you agree that the package cost is non-refundable. The package is personal and cannot be gifted or resold to another person.
GUARANTEES
Our salon provides a guarantee that is valid for 4 days from the moment the service is provided. The client may contact the salon within 4 days to address any issues that may have arisen after the service was provided. Please note that the guarantee only applies to the following services: manicures, pedicures, and eyebrow/eyelash treatments.
